Basic terms

Website and inquiries

Website content describes Brimvow’s call QA and agent coaching offer. Sending a contact form message asks Brimvow to respond; it does not begin a paid engagement or create a confirmed service schedule.

Pilot and pricing

The stated offer is a free 15-call pilot, then per-call pricing. No per-call amount is published here. The exact sample, minimum volume, turnaround, review cadence, contract length, and Hindi or Hinglish coverage must be confirmed before an engagement begins.

Review process

Audits are performed with AI and approved by humans. Brimvow offers a starter rubric tailored with the client in week one; a client does not need to provide an existing rubric. The intended report includes a per-call scorecard, risk flags, and coaching notes for each agent.

Recordings and access

The stated intended arrangement is for recordings to remain on the client’s own server, with Brimvow added to client domains. Access and deletion are subject to the client’s company policy. An NDA is available on request.

The current workspace upload flow uses Polsia-managed file storage and does not yet match that intended arrangement. Do not upload live customer recordings through the current workspace until the storage arrangement is confirmed.

Confirming service details

Service details that are not stated as confirmed on this site should be agreed with Brimvow before work starts. Contact brimvow-3@polsia.app or use the WhatsApp option on the home page.